Everything about Domino, PHP and other programming languages

Overflow in mailbox

Cor Eigenhuis  October 17 2013 08:47:46 AM
After upgrading one of our customers to Domino and Notes 9, some user were getting overflow errors in their mailbox. The first user reported an overflow error when trying to delete a memo. It turned out the error was returned when trying to determine the current version of Notes. In the code below, the error was returned on the line in bold.

' Determine version number using @Version because it backwards compat to r3
v
= Evaluate( |@Version| )
versionNumber
= Format(v(0), "Fixed")

If
( versionNumber < 177 ) Then
     
Goto preRNext        ' skip SD check
End
If


Since nobody in the company uses R3 anymore, the code could be omitted, which fixed the error.

However, soon other users reported the same overflow error, but on different occasions. Not everybody experienced this overflow error, only people who used the embedded browser (for previewing pdf in another database). The error was reproducible. All were traceable back to various lines with the Format function. In the mailtemplate these statements can easily be replaced by the Cint function.

By replacing the versionNumber line, the error was resolved:

versionNumber = Cint(v(0))

Image:Overflow in mailbox

Comments

1Oliver Regelmann  01/20/2014 6:20:20 PM  Overflow in mailbox

Hello.

I've got a very similiar issue with Notes 9.0.1 right now.

Did you solve this without changing the code? I wouldn't want to have to search for that line of code in all applications we use.

Kind regards,

Oliver Regelmann

2Cor Eigenhuis  01/21/2014 10:46:55 AM  Overflow in mailbox

Hello Oliver,

Unfortunately I had to change a lot of code.

Maybe a better way might be to get to the source of the overflow; it seems to be triggered by the Format() function, but only after certain actions (like using the embedded browser for PDF previews).

3Manfred Hauer  01/21/2014 5:13:50 PM  Overflow in mailbox

Hello,

I have no answers, just more questions. I get the Overflow error at the same line of code, but:

this happens in all mail files at my XP notebook since about 10th of January 2014. I use Notes 9.01 and the related mail template since many weeks. I tested in old mail files of much older versions and get the same error. Strange, and more strange:

The same databases generate no Overflow error when used in a different computer.

Reinstallation of Notes Client did not change the situation. It seems to be something beyond the LotusScript code and specific to my notebook only. Updates of XP? Of Norton 360?

Regards,

Manfred

4Cor Eigenhuis  01/22/2014 12:01:32 PM  Overflow in mailbox

Hello Manfred,

You say "the same databases generate no Overflow error when used in a different computer", did you test with otherwise exactly the same actions? In my case, the Overflow error does not occur with normal use of the Mail 9 template, only after first using a database with an embedded browser (a pdf attachment is opened is a frame).

I now think the Overflow error has something to do with some kind of memory leak in Notes itself.

According to the Notes 4/5 Forum the format() function did have some quirks in the past.

5Heinz Stehlin  01/24/2014 4:38:52 PM  Overflow in mailbox

I have faced exactly the same problem this week which also occured in older mail files. I have recently installed Adobe Acrobat XI to 11.0.6 update and found ;AddInMenus=scanezmulti.dll,D:\Apps\Office\Adobe\ACROBA~1.0\PDFMaker\Mail\LOTUSN~1\PDFMLO~1.DLL in notes.ini

Once removed this line, the overflow error disappeared !!!

I have seen a couple of issues so far with Adobe Acrobat addins.

6Adobe sucks  03/06/2014 9:39:10 AM  Overflow in mailbox

Hi Heinz,

You saved my life! That solved the overlfow error message. And yes, it was also due to an update of Acrobat Pro XI 11.0.6 !

Thanks a lot !!!

7NADIR PATIR  04/22/2014 11:06:46 AM  Overflow in mailbox

There is an IBM memo on this subject:

LO77671: OVERFLOW ERROR WHEN DELETING SPECIAL EMAIL IN NOTES 9 BASIC

Local fix

enable - "disable embedded browser for mime mail resolves the error"

Notes Ini setting:

BrowserRenderDisable=1

8Harald Wolf  05/21/2014 12:38:20 PM  Overflow in mailbox

First i could not read the IBM Memo even with my IBM-ID!

Secound the Notes.ini setting doesn't help in my situation. Only removing the line solved the error message. In my case it was an update to Acrobat Pro XI 11.0.7 which throwed the issue.

9polo0000  12/17/2014 4:35:23 PM  Overflow in mailbox

Thank you Heinz Stehlin :

"I have faced exactly the same problem this week which also occured in older mail files. I have recently installed Adobe Acrobat XI to 11.0.6 update and found ;AddInMenus=scanezmulti.dll,D:\Apps\Office\Adobe\ACROBA~1.0\PDFMaker\Mail\LOTUSN~1\PDFMLO~1.DLL in notes.ini

Once removed this line, the overflow error disappeared !!!

I have seen a couple of issues so far with Adobe Acrobat addins."

I had the same problem, it's good now!

10Jorge NiƱo  12/24/2014 11:36:59 AM  Overflow in mailbox

In my case the NADIR PATIR solution works correctly.... thank you all !!!

11Ayhan Cepni  01/08/2015 3:10:28 PM  Overflow in mailbox

Hello Heinz,

thank you very much, we have also the same problem, after deleting the parameter with Adobe the problem didn't came.

Regards,

Ayhan Cepni

12Marc  03/09/2015 10:30:41 AM  Overflow in mailbox

I have the same problem. Delete ini's row solved problem . But this re-appear after few days. I try to stop Adobe update but don't solve the problem.